Terms of Service

1. Acceptance

These Terms of Service ("Terms") govern your use of Zybo AI ("the Service"), provided by Zyfolks Technologies LLP, a limited liability partnership registered in Kerala, India ("we", "us", "our"), at zybo.ai. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, "you" refers to that entity.

2. Description of service

Zybo AI is a customer-support platform that lets you train AI agents on your own knowledge base, embed them on your site or app, and hand off to human agents in a unified inbox. The exact features available to you depend on your subscription plan; current plan details live on the Pricing page.

tl;dr — You bring your knowledge base. We provide the platform, the AI, and the agent inbox.

3. Account registration & responsibilities

To use the Service you must create an account. You agree to:

• Provide accurate, current, and complete information.
• Keep your credentials confidential — you are responsible for activity under your account.
• Notify us promptly at support@zybo.ai of any unauthorized access.
• Be at least 18 years old (the Service is not directed at children).

You may invite teammates as additional users (owners, admins, operators, or viewers — subject to your plan's seat limits). The organization owner is responsible for the actions of all users in the organization, including any human agents and AI agents created under it.

4. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right (including IP, privacy, and publicity rights).
• Upload, store, or distribute malware, illegal content, or content that infringes others' rights.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law expressly permits.
• Scrape, crawl, or otherwise extract data from the Service in bulk, or attempt to bypass rate limits or per-plan quotas.
• Probe, scan, or test the vulnerability of the Service without prior written permission (for responsible disclosure, see our Security page § 7).
• Use the Service to build a competing product or to train a model that competes with the Service.
• Send abusive, harassing, deceptive, or spam communications through the Service or its widgets.
• Ingest knowledge-base content (via document upload or website crawl) that you do not have the right to ingest, or that you are contractually prohibited from including in an AI system.

We may suspend or terminate accounts that violate these rules.

5. Subscription, billing & cancellation

Plans, prices, included quotas, and feature limits are described on the Pricing page and are part of these Terms. We offer four tiers: Free, Starter, Pro, and Scale.

• Free tier. The Free plan is, and will remain, free at its published quota (currently 200 queries / month, 1 AI agent, 3 human-agent seats, 5 knowledge-base documents, 100 MB storage). We will not retroactively charge for usage of the Free plan. The Free plan blocks at the cap rather than incurring overage charges.
• Paid plans. Paid plans are billed monthly or annually in advance via Razorpay, in either USD (via Razorpay International Payments) or INR (UPI / cards / netbanking). Currency is selected at subscribe time and locked to the subscription until you schedule a currency switch. Subscriptions auto-renew until you cancel.
• Per-query overage. On paid plans, queries beyond your monthly included quota are billed at the per-query overage rate listed for your tier. Overage is rolled up daily and added to your next invoice. A hard cap stops runaway usage; you can see real-time usage in the dashboard.
• Plan upgrades. You can upgrade at any time. Upgrades may be taken effect immediately (charged a prorated difference for the remainder of the current cycle) or scheduled to take effect at your next renewal (no charge today).
• Plan downgrades. Downgrades take effect at the end of the current billing cycle. If your current usage exceeds the target plan's limits on seats or workspace ownership, the downgrade is blocked until you reduce usage; if your AI agents, documents, or storage exceed the target plan, you must acknowledge that creating new ones will be blocked post-downgrade (existing items remain accessible).
• Currency switch. You can schedule a currency switch from INR ↔ USD; it takes effect at your next renewal and routes the next subscription through the matching Razorpay plan. Razorpay may run a small authorization charge on the new payment method (typically auto-refunded).
• Cancellation. You can cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period; you keep access until then. Any scheduled plan change or currency switch can be cancelled while it is still pending.
• Refunds. We don't typically issue refunds for partial months or for unused query quota. If you have a billing issue, email support@zybo.ai and we'll work with you.
• Taxes. INR prices on the Pricing page exclude applicable GST; USD prices exclude any taxes that may apply in your jurisdiction. You are responsible for any taxes other than taxes on our net income.
• Price changes. We may change prices on at least 30 days' notice. Existing paid subscriptions stay at their current price for the remainder of their billing period.

6. Customer data ownership

You own your data. You retain all rights to the documents, conversations, configuration, and other content you bring to or generate on the Service ("Customer Data"). We claim no ownership of Customer Data.

You grant us a limited, non-exclusive license to host, process, and transmit Customer Data only as needed to provide the Service to you, to keep the Service secure, and to comply with law. We will not use your Customer Data to train shared AI models. We will not sell your Customer Data.

Customer Data is forwarded to our LLM sub-processor (currently OpenAI) for inference on a per-request basis. OpenAI's API data-usage policy applies, and OpenAI does not train its models on API-submitted data. See Privacy Policy § 11.

7. Service availability & SLA disclaimer

We work hard to keep the Service available and fast, but we do not guarantee uninterrupted operation. Scheduled maintenance, third-party outages, force majeure, and unforeseen issues can cause downtime.

Formal uptime SLAs are available on enterprise plans by separate written agreement. Outside of an explicit SLA, the Service is provided on an "as is" and "as available" basis.

8. Limitation of liability

To the maximum extent permitted by law, Zybo AI (Zyfolks Technologies LLP) and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us in the 12 months immediately preceding the event giving rise to the liability, and (b) US$100 (or its INR equivalent at the then-current exchange rate).

Some jurisdictions don't allow these limitations, so they may not apply to you in full.

9. Indemnification

You agree to defend, indemnify, and hold harmless Zyfolks Technologies LLP, its affiliates, and their respective partners, directors, officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

10. Changes & termination

We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

You can stop using the Service and close your account at any time from the dashboard. Account and workspace deletion follow a 30-day grace period, after which all data (except billing records retained for tax and accounting purposes) is hard-purged. We may suspend or terminate your account for material breach of these Terms, non-payment, or as required by law. On termination we will, on request, give you a reasonable opportunity to export your Customer Data before deletion.

11. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts of Ernakulam, Kerala, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except where applicable consumer-protection law gives you the right to use a local forum.

Before initiating any formal proceeding, the parties agree to use good-faith efforts to resolve the dispute by email at support@zybo.ai.