Start free. Scale when you grow.

Yes. Free is $0/month (₹0 for INR billing) with no card required and no expiry. You get one AI agent, three agent seats, 200 included queries per month, AI answering with confidence scoring, human handoff, and the shared queue. New organisations are auto-assigned the Free plan at signup and stay on it until you choose to upgrade.

Never. Free is allocated automatically when you create the workspace — no card, no trial countdown, no expiring credits. You only enter payment details when you choose to upgrade to a paid plan.

Yes — upgrades and downgrades take effect immediately. The new feature flags and limits unlock the moment the subscription updates, and the feature cache is invalidated so every request sees the new tier on the next call. The card processor prorates the charge for the remainder of the billing period.

Any AI completion the agent runs against your knowledge base — every customer message that triggers a reply costs one query. Queries are counted per organisation, per billing month, and reset on the first day of the next period. Included quotas: Free 200, Starter 2,000, Pro 8,000, Scale 30,000.

Paid plans (Starter, Pro, Scale) keep working — every query above the included quota bills at your plan's overage rate: $0.010 / ₹0.85 on Starter, $0.008 / ₹0.68 on Pro, $0.005 / ₹0.42 on Scale. Overage charges are rolled up nightly and added to your next invoice. Each plan also has a hard ceiling (Starter 25,000, Pro 100,000, Scale 500,000) — well above what most teams use — at which point chat blocks and you're asked to upgrade. Free plans hard-block at 200 with no overage option.

Boolean features (image attachments, widget customization, branding removal, website ingestion, multi-step retrieval, evaluation system, visitor map layers) gate cleanly — the action is rejected with a clear "upgrade to unlock" message. Other numeric caps (documents, storage, AI agents, agent seats, workspaces) are checked at create time; once you hit the cap, that specific action is blocked until you upgrade or remove an existing resource.

Yes. Free includes 1 workspace, Starter lets you own up to 3, Pro up to 10, Scale up to 25. Each workspace has its own AI agents, documents, team, and billing — useful if you operate several brands, separate staging from production, or run independent client environments. Switch between them from the workspace switcher in the dashboard.

An "agent seat" is a teammate who can handle conversations from the inbox — Free includes 3, Starter 10, Pro 50, Scale 200. You can invite as many people as you like to view AI agents, manage settings, or build content; only those you turn into agents (via the "Make agent" toggle on the Team page) consume a seat. Owners and admins who never touch the inbox don't count.

Yes, on Starter and above. Point Zybo at a public URL and we fetch the pages, chunk them, and index them as documents — with optional include / exclude URL patterns so you can target just the parts of the site that matter. Starter covers up to 30 pages per crawl run, Pro 100, Scale 250. Re-ingest a single page anytime to refresh it.

Title, welcome message, input placeholder, the Home greeting, and the pre-chat lead-capture form (name, email, phone) are editable on every plan — lead capture is a baseline feature. Colours, theme, launcher position, behaviour, custom AI-agent icon, pinning a default widget language, and removing the “Powered by Zybo AI” footer unlock on Starter and above. Free customers can still embed the widget on any site — it auto-detects each visitor’s browser language and renders with our defaults plus a small “Powered by Zybo AI” link.

Yes. The Analytics page ships a world map sized by unique visitors per country, with a top-10 cities list. Starter covers the "chatted visitors" layer (sourced from every visitor that started a chat). Pro and Scale add the "all visitors" layer with an opt-in pre-chat presence tracker (a page-load beacon, separate from the lead-capture form). We store geo + device class only — no raw IP, no full User-Agent — and we honour the visitor's Do-Not-Track signal.

Yes — a native iOS and Android companion app for agents, included on every plan at no extra cost. It runs the same live inbox as the web dashboard: watch the AI handle chats in real time, get a push notification the moment a conversation escalates or is assigned to you, and take over, reassign, resolve, or hand back to AI from your phone. Sign in with a magic link or Google and switch between workspaces. Billing stays on the web.

On Starter and above, yes — auto-resolve handles the long tail. When a chat goes quiet or the visitor signs off ("thanks, that's all"), the AI checks in once and then resolves the conversation after a configurable idle window, so your queue doesn't fill with finished chats. If the visitor messages again, the conversation reopens instantly. You set the nudge and close timers per AI agent. Free keeps chats open until a human resolves them.

Yes to both. Indian customers are billed in INR at ₹1,499 (Starter), ₹3,999 (Pro), and ₹11,999 (Scale) per month — exclusive of 18% GST as required by Indian tax law. Payment methods include UPI AutoPay, credit / debit cards, net banking, and wallets via Razorpay's native INR subscription rail. International customers are billed in USD via Razorpay International Payments (card-only). Switch currencies on the billing page before you subscribe.

GST (18%, SAC 9983 — OIDAR) is added on top of the INR price at checkout, as required by Indian tax law. So Starter is ₹1,499 + ₹270 GST = ₹1,769 total. Businesses with a GSTIN can claim input credit. International USD invoices are zero-rated exports of services and carry no GST.

No. The cap is on workspaces you own as the creator/owner. Joining another organisation as an admin, operator, or viewer is unlimited and unrelated to your plan.

Scale covers the heaviest support orgs with 100 AI agents, 200 agent seats, 25 MB attachments, full retrieval pipeline, and the lowest overage rate. If you need a custom MSA, on-prem deployment, dedicated infrastructure, or a higher SLA, email support@zybo.ai and we'll scope it together.

Yes — annual billing is roughly 2 months free vs. paying monthly across every paid tier: Starter $190/year, Pro $490/year, Scale $1,490/year (₹14,990 / ₹39,990 / ₹1,19,990 for INR billing). Pick monthly or annual at checkout, and switch the cadence later from the billing page.

Anytime, no questions. Cancellation flips the subscription to "cancel at period end", so you keep your paid features until the period closes — then the org is automatically moved back to Free. Reactivate inside the window and nothing changes.

Agent actions let your AI agent do things, not just answer — it can call your own REST APIs to fetch a customer's orders, create a ticket, look something up, and more. You describe the endpoint with a no-code form (works for any business); the AI decides when to use it and fills the details from the chat. For anything customer-specific ("show me my orders"), a one-time identity snippet on your server proves who the signed-in visitor is, and write actions run behind approval gates with a full audit trail. Agent actions are available on Pro (up to 20 actions per agent) and Scale (up to 50 per agent).